RETURNS & EXCHANGES

RETURNS

Start your return process by emailing shop@oneill.co.za. Our returns centre will guide you through the returns process and provide you with a return label.

• Returns must be started within 30 days from the date of purchase.
• Items must be purchased directly from oneill.co.za and be in brand new condition with the tags still attached.
• Items marked as 'FINAL SALE' are ineligible for returns & exchanges

EXCHANGES

We do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, you would return the item as stated above, then simply place a new order online for the items you would like in exchange. For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online.