HELP CENTER

ORDER STATUS​​​

Log in to your account (or create an account with the email used on the order) to view your order status page. You can also access the order status page from your order confirmation email.​​​

ORDER ADJUSTMENTS​​​

Once orders are placed, we are unable to make most changes to orders – including address updates, promo code adjustments, item modifications, etc. If there is a mistake on your order, please contact support as soon as possible so we can attempt to catch the order prior to it processing too far along.

Once an order is placed, we’re typically unable to make changes - including updates to the shipping address, applying promo codes, or modifying items. If you notice a mistake, please contact support as soon as possible so we can try to catch the order before it processes too far.

Single-unit orders get processed especially quickly, so it's important to act fast if you notice an issue.

Please note that while we’ll do our best to help, we can’t guarantee that changes or cancellations will be possible once the order has started processing.

If you're using a promo code, be sure to apply it during checkout. Unfortunately, we can't apply promo codes retroactively. If one was missed, the order would need to be canceled and placed again with the code applied.

To help you get an idea of when you'll receive your order, here is what to expect:

Processing:

All orders take 1-2 business days to process before they are shipped. Please note, holidays and promotional periods can cause delays to our warehouse processing times.​​​​​​​​​​​​​​​​​

Once you receive tracking information, please allow up to 24-48 hours for tracking information to initially update.

You can find your tracking info here: Track my order

Deliveries are limited to South African physical addresses only. We do not ship internationally. Deliveries are handled by Fastway Couriers.

For orders over R750, O'Neill delivers for free. For orders under R750, O'Neill charges a non-refundable delivery fee of R80.

Please note that orders will be processed and shipped Monday-Friday. Orders placed on the weekends and holidays will be processed the following business day. Please allow 1-2 business days for your order to process and 3-6 working days for it to ship*.

Saturday or Sunday delivery may occur, but it is not guaranteed. During periods of high order volumes, our delivery times may be extended to 5 to 10 working days.

*Shipping times are estimates. O'Neill is not responsible for shipping carrier delays caused by weather or natural disasters.

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We accept a variety of payment methods for your convenience, Visa, Mastercard, American Express, Samsung Pay, Instant EFT, Capitec Pay, Snap Scan, Zapper, Scan to Pay, RCS, Debit Card, Fox Racing eGift Card, Mobicred, Float and Payflex.